Renaissance Atlanta Waverly Hotel & Convention Center

We stay @this Renaissance Waverly Atlanta every year when my Dodgers come to town and have always had a fantastic stay. This stay however "prior" to coming was terrible! I always reserve atleast 6-8months in advance. Well, over this 6months everything was a GO, then the day B4 we were going to show up I checked both my reservations and found out someone or a glitch CANCELLED My Reservations exactly 1week before check-in date! So I lost BOTH our Executive Suites. What upset me most of all is that I got the "Oh Well" attitude from Both the Reservation Reps and Hotel over the phone. You talk about having a major meltdown , I was having one. I had no choice but to reserve 2 regular rooms which I didn't want for our Annual 5star vacation (4 Day Game Series) When we showed up Alex front desk Rep actually has Empathy for me on my experience and told me I'd been through enough the last 24hrs he was going to try and put me in better rooms. It's People like ALEX we need MORE OF❣️ I hope nothing like this happens again because we love this Hotel always have. But this was a terrible experience that's almost made me lose faith in Marriots customer service/hospitality "Training Program.

Friendly staff, professional atmosphere, convenient location. I have had breakfast in the past, and it was amazing.

Nice room, great location. We were in Room 533 and our Housecleaning lady was awesom

Everything, clean, friendly staff, all the amenities you need when you’re away from home. We forgot our toothbrushes & guest services had them without question or additional fees. Elevators were fast to accommodate the needs of guest who were attending the game. Close to the stadium. Quick & Friendly Check in & out.

Attentive staff. Very conveniently located in regard to Cobb Galleria and an extremely clean facility. My trip was short but the stay was enjoyable.